Privacy Policy & Disclaimer
This Privacy Policy explains how Toi Foundation collects, uses, stores and protects personal information when you visit or interact with this website and https://toifoundation.fluxx.io
This website is operated from New Zealand and is intended primarily for users in New Zealand. We are committed to handling personal information responsibly and in accordance with the Privacy Act 2020 (New Zealand) and the applicable Information Privacy Principles.
1. Information We Collect
We may collect personal information when you voluntarily provide it to us through this website, including when you:
- Submit a contact or enquiry form
- Request information about our products or services
- Subscribe to a newsletter or mailing list
- Make an enquiry by email or other online communication
- Register for an account, event, service or other website feature
- Provide information to us for the purpose of receiving our products or services
Depending on how you interact with us, the information collected may include your:
- Name
- Email address
- Phone number
- Business or organisation details
- Address
- Information contained in your enquiry or correspondence
- Other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.
2. How We Collect Information
Where reasonably practicable, we collect personal information directly from you.
Information may be collected through website forms, email, online bookings, account registrations, analytics tools, cookies and other website technologies.
Where personal information is obtained from another person, organisation or third-party service, we will take reasonable steps to ensure that you are informed about the collection where required by the Privacy Act 2020.
3. Why We Collect and Use Personal Information
We collect and use personal information where it is reasonably necessary for our business activities and to provide services to you.
This may include:
- Responding to enquiries and requests
- Providing quotes, products or services
- Communicating with you about your enquiry or account
- Managing customer or client relationships
- Processing transactions or payments where applicable
- Sending information you have requested
- Sending marketing communications where permitted by law
- Improving our website, services and customer experience
- Understanding website usage and performance
- Maintaining business records
- Meeting legal, accounting, regulatory or other obligations
- Protecting our business, website, customers and users from fraud or misuse
We will generally only use personal information for the purpose for which it was collected, or for a purpose that is directly related to that original purpose, unless another use is authorised or permitted by law.
4. Website Forms and Enquiries
Information submitted through forms on this website may be sent to us by email and/or stored within our website, hosting, customer management or other business systems.
We use this information to respond to your enquiry and provide the information or services requested.
Please do not submit sensitive personal information through a general website contact form unless specifically requested and appropriate safeguards have been provided.
5. Cookies and Website Analytics
This website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use the website, and improve website performance.
We may use third-party analytics services, such as Google Analytics, where enabled on the website. These services may collect information about how visitors interact with the website.
Cookies may collect information such as:
- Pages visited
- Time spent on the website
- General geographic information
- Browser and device information
- How you arrived at the website
You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.
6. Third-Party Services
This website may use third-party services to provide functionality or support our business operations.
These may include:
- Website hosting providers
- Email and communication services
- Website analytics providers
- Online booking or scheduling services
- Payment providers
- Customer relationship management systems
- Newsletter and email marketing platforms
- Social media and advertising platforms
- Spam and security services
- Embedded content and other website tools
Where a third-party provider processes personal information on our behalf, we take reasonable steps to ensure that information is appropriately protected.
Third-party services may have their own privacy policies and terms governing how they collect and process information.
7. WordPress and Website Hosting
This website is built using WordPress. WordPress is the content management system used to manage and display the website and is not necessarily the provider responsible for hosting, email, analytics or other services connected to the website.
Depending on the website configuration, personal information may be stored or processed by the website hosting provider, WordPress plugins, form providers or other third-party services.
Reasonable steps are taken to ensure personal information held through these systems is protected against unauthorised access, loss, misuse or disclosure.
8. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to:
- Provide products or services you have requested
- Respond to your enquiries
- Engage contractors or service providers who assist us in operating our business
- Process payments or transactions
- Provide website, hosting, IT or technical services
- Send communications you have requested or authorised
- Meet legal or regulatory requirements
- Protect our rights, property or the safety of our customers and others
- Prevent fraud, security breaches or unlawful activity
We will not disclose personal information for unrelated purposes unless permitted or required by law.
9. Overseas Disclosure
Some service providers we use may operate or store information outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that the disclosure is consistent with the requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.
In some circumstances, overseas providers may be subject to privacy laws that provide comparable safeguards, or contractual protections may be used. Where required, we may seek your authorisation before making an overseas disclosure.
10. Retention of Personal Information
We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, to provide ongoing services, maintain appropriate business records, resolve disputes, or meet legal and regulatory obligations.
The length of time information is retained will depend on the type of information and why it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete it or permanently de-identify it.
11. Keeping Your Information Secure
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure.
These measures may include appropriate website security, access controls, software updates, secure hosting, password protection and other technical or organisational safeguards.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Accuracy of Personal Information
We take reasonable steps to ensure that personal information we use or disclose is accurate, up to date, complete, relevant and not misleading.
If you believe that information we hold about you is incorrect or out of date, please contact us so that we can review and, where appropriate, correct the information.
13. Your Privacy Rights
Under the Privacy Act 2020, you generally have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate.
You may also contact us if you have concerns about how we have collected, used, stored or disclosed your personal information.
To make a privacy request, please contact:
TOI FOUNDATION
Privacy Officer: Chief Financial Officer
Email: [email protected]
Phone: 08007699471
We may need to verify your identity before providing access to personal information.
We will respond to privacy requests within the timeframes required by law.
14. Marketing Communications
Where permitted by law, we may contact you with information about our products, services, news or special offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from contacting you where necessary for an existing service, transaction, account, enquiry or other legitimate business purpose.
15. Children and Young People
This website is not specifically directed at children.
We take reasonable care when collecting personal information from children or young people and will only collect such information where it is lawful, fair and reasonably necessary for the relevant purpose.
16. Links to Other Websites
This website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites. Once you leave this website, we recommend reviewing the privacy policy of any third-party website you visit.
17. Website Content and Availability
The information provided on this website is provided in good faith and is intended to be accurate and current at the time of publication.
However, Toi Foundation does not warrant that all information is complete, accurate, current or suitable for every purpose.
We may update, change or remove website content at any time without notice.
To the extent permitted by law, we are not responsible for any loss or damage resulting from reliance on information contained on this website or on websites linked to it.
Nothing in this disclaimer is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under New Zealand law.
18. Website Security
While we take reasonable steps to maintain the security and availability of this website, we cannot guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.
Users are responsible for maintaining appropriate security measures on their own devices and systems.
19. Intellectual Property
Unless otherwise stated, all content on this website, including text, photographs, graphics, logos, illustrations, branding, documents and other materials, is owned by or licensed to Toi Foundation.
You may not reproduce, modify, distribute, publish or commercially exploit website content without prior written permission, except where permitted by law.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The latest version will be published on this page, with the updated date shown at the top.
21. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance so we can investigate and respond to your concern.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand.
22. Contact Us
For questions about this Privacy Policy, requests for access or correction, or privacy complaints, please contact:
TOI FOUNDATION
Privacy Officer: Chief Financial Officer
Email: [email protected]
Phone: 08007699471
Last updated: August, 2026